Returns & Exchanges

At Gemini Jewels, we want you to be completely enchanted by your purchase; if you are not satisfied, we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your jewelry collection brings you nothing but joy and confidence.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Jewelry

  Carefully place the items in their original velvet pouches and gift boxes to ensure they are protected during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned jewelry, your refund or exchange will be processed within 5-7 business days.