Frequently Asked Questions

Everything you need to know about your Gemini Jewels experience.

What materials are used in Gemini Jewels pieces?

We use high-quality materials including 14k gold plating, sterling silver, and ethically sourced gemstones to ensure your jewelry remains radiant and durable for years to come.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.

Do you offer a warranty on your jewelry?

Yes, every purchase includes a 12-month warranty that covers manufacturing defects. This does not cover normal wear and tear, accidental damage, or lost items.

How should I care for my jewelry?

To maintain the shine, we recommend removing your jewelry before swimming, showering, or applying lotions. Clean your pieces gently with a soft, lint-free cloth after wearing.

Can I track my shipment?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.